The System that Couldn't Deliver (Lenox Case Study)

BACKGROUND OF THE STUDYThree years ago, Diana Sullivan, was recruited by Lenox from a major competitor to ready hold of handout as its header Information policeman. Sullivan, a 20-year veteran discipline trunks executive, knew going into this put-on that computers had never been virtuoso of Lenoxs strengths. James Bennett, Lenox?s Chief Executive Officer told Sullivan that they plain need a turncock that would stand by their agents stomach fast and reliable mull over needed to close a sale. After years of straining work, Sullivan thought she had done her job well by delivering Lifexpress on time and on bud puff. Lifexpress is a sophisticated computer-aided system that enabled Lenoxs 10,000-plus agents to do everything from establishing a prospects financial profile, to selecting the close appropriate products from the associations myriad policies and generating on the face of it the paperwork needed to close a sale. Lifexpress, however, wasnt boosting sales productivity as much as guidance had expected. Two of Lenoxs competitors had launched similar systems and atomic number 18 already running ahead of them. Sullivan?s Boss, Chief financial Officer Clay Fontana seems to be blaming Sullivan for the problem. Bennett appe atomic number 18d to lay out with Fontana. They believe that since Lifexpress is Sullivan?s ?system? then she should be accountable not only for its groundwork and implementation but for realizing the championship goals that goes with it as well.

however Sullivan believes that had already taken what the necessary move to bring the society up to speed. STATEMENT OF THE PROBLEMHow can education technology projects abet Lenox fulfil its business goals?OBJECTIVES1.To describe the company?s lieu towards information technology2.To determine how Lenox can hit radical proceeding improvements with the use of information technologyTHEORETICAL cloth?Decisions on investments in IT are both critical and contentious. With a thorough ground of a company?s strategic context, managers can let on business and IT maxims that can help determine the IT... If you want to get a full essay, piece it on our website: Orderessay

If you want to get a full information about our service, visit our page: How it works.