It Help Desk Support

ITC240 – IT Infrastructure Management Assignment item 2 IT economic aid Desk Report By Ashley West 1135 2009 control come on of Contents Introduction3 What operate can a succor desk decl ar oneself?4 Service Delivery6 Benefits7 Help Desk Alternatives8 Organisational Issues9 Scenario Examples10 Conclusion11 Word total11 References12 Introduction As technology has constitute more advanced it has become harder for the sightly user to keep-up, sparking the need for divine service returnss in the IT area. right away without a strong support backbone, an IT environment cannot be expect to operate at its full potential. The implementation of a do desk at Charles Sturt University pass on provide many services to good twain round and students. This will increase productiveness crossways the board by minimising downtime caused by IT issues. How these services are delivered is excessively important as the nature of q ueries can disaccord in scale and importance, and the alleviate desk must handle these differing service requests efficiently. The benefits that the service of process desk would bring to the university greatly outweigh the apostrophizes, with both cost and benefits being addressed in this report. What services can a Help desk provide?

The implementation of a help desk at Charles Sturt University will provide many services to benefit both staff and students. This will increase productivity across the board by minimising downtime caused by IT issues. These services could include phone support, in somebody support, call-in support and online support. Typically when a custome r contacts the help desk, it is in regards t! o a problem that has just occurred and they are seek an immediate remedy. This limits the time in which the help desk has to find a solution to the problem, particularly since the customer is also in a frustrated state. The help desk is seen as the face of the IT department, so anything that study power go wrong for the customer will raceway them blaming the help...If you indirect request to get a full essay, army it on our website: OrderEssay.net

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